Ecotric Reviews

To charge an Ecotric bike battery, it usually takes 6-8 hours. The indicator light on the charger will be red when charging and will turn green after fully charged. It's beneficial to frequently charge the battery considering the riding distance and needs. However, it's most reasonable to charge the battery when the battery discharges 50-70%. If the battery will not be used for an extended period, make sure to charge it at least once a month. Always store it in a cool, dry place.

Ecotric offers a variety of electric bikes. The Ecotric Tornado Full Suspension MTB Electric Bike is priced at $999, down from $1,499.99. The Ecotric 26inch White Lark Electric City Bike For Women with basket and rear rack is available for $699, reduced from $1,139.00. The UL Certified-Ecotric Hammer Electric Fat Tire Beach Snow Bike-Blue is priced at $969, down from $1,274.99. The Ecotric 26inch Black Peacedove electric city bike with basket and rear rack is available for $579, reduced from $769.99. The Ecotric 48v 17.5AH 1000W big fat tire ebike Bison-Matt Black is priced at $1,690, down from $1,999.99. The UL Certified-Ecotric Vortex Electric City Bike - Matt Black is available for $509, reduced from $739.99. The UL Certified-Ecotric Starfish 20 inches portable and folding electric bike - White is priced at $539, down from $799.99. The Ecotric 48V Fat Tire Portable and Folding Electric Bike with color LCD display is priced at $1,299.99. The Ecotric Explorer 26 inches 48V Fat Tire Electric Bike with Rear Rack is available for $1,569.00. The average price of all the products is about $413.78. Prices are subject to change and may vary. Please check the official website for the most accurate and up-to-date information.

Ecotric is a company that specializes in electric bikes. Their popular products include various types of e-bikes such as Off-Road E-bikes, City E-bikes, Cargo E-bikes, and Folding E-bikes. Some of the best sellers are the Ecotric Tornado Full Suspension MTB Electric Bike, the Ecotric 26inch White Lark Electric City Bike For Women, the UL Certified-Ecotric Hammer Electric Fat Tire Beach Snow Bike-Blue, and the Ecotric 26inch Black Peacedove electric city bike. These bikes are designed for different purposes, from conquering all kinds of terrains to commuting in the city, and they come with various features like fat tires, solid structure, powerful motors, and more. The company also offers chargers for their bike models. The prices of these bikes range from around $500 to over $1000. It's worth noting that the information might have changed as it was last updated in 2021.

Every ECOTRIC electric bicycle purchased on their website comes with an 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display. This warranty applies only to the original buyer of the ECOTRIC bicycle and is not transferable under any circumstances. The original buyer refers to the buyer who can provide the order number. This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. It is important that the buyer register within 30 days after the original purchase to activate the warranty. Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lever, brake caliper, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc. If any parts happen to be damaged during shipping, ECOTRIC will send a replacement part at their expense and will work with the buyer to fix the issue.

For an Ecotric bike, it usually takes 6-8 hours to fully charge the battery. The indicator light on the charger will be red when charging and will turn green after fully charged. It is beneficial to frequently charge the battery considering the riding distance and needs. However, it is most reasonable to charge the battery when the battery discharges 50-70%. If the battery will not be used for an extended period, make sure to charge it at least once a month.

Ecotric is a company that integrates research, development, production, and sales of e-bikes. It was founded in November 2017 in Oakland and is owned by Ego Bike LLC. Ecotric has a large product offering selling electric mountain bikes, electric cruiser bikes, and electric city bikes. They have an extensive amount of fat tire and beach cruiser options. Ecotric's electric city bikes are some of the more affordable options in the industry while still providing quality. Some of their best sellers include the Ecotric Tornado Full Suspension MTB Electric Bike, the Ecotric 26inch White Lark Electric City Bike For Women with a basket and rear rack, and the Ecotric 48v 17.5AH 1000W big fat tire ebike Bison-Matt Black. These bikes are admired by enthusiasts and are perfect for commuting or cruising along bike paths.

Ecotric's Return Policy allows customers to return or exchange their electric bicycle once within 30 days from the date of receiving the bike. Spare parts or accessories (except battery) are not accepted for return. Customers must request a Return and Exchange Authorization by contacting ECOTRIC Support at service@ecotric.com. Once issued, a return label will be emailed. The customer must print the return label and stick it on the box to ship back the electric bike.

If the unit was purchased under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer. If the return is accepted, Ecotric will issue a pre-paid shipping slip by email. The returned unit must be in like-new condition, include all original packaging, accessories, and documentation. Any missing components may be deducted from the refund. Any shipping damage during the ship-back may incur a deduction from the refund. Returned units are subject to a 20% of inspection and restocking fee from the original price. The refund will be issued in an average time frame of 2-3 weeks after receiving, inspecting, and processing the returned unit. If a customer wants to cancel the order after the shipping label being created, the customer will have to bear the shipping cost.

As for Ecotric's Shipping Policy, the goal is to keep the ordering process as simple as possible. Shipping time varies from 2-3 business days and delivery time varies between 6-8 business days if the electric bike is in stock. Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states and Canada. Usually, spare parts are shipped by USPS and ebikes and batteries by UPS or Fedex. If the customer provides a wrong and insufficient shipping address, they will bear the second shipping cost. Once the bike is shipped, an email with tracking number will be sent. If a customer wishes to pick up the order directly from the warehouse, they must contact Ecotric via email to set up a pick-up date and time. Ecotric Electric Bikes are shipped 95% assembled.

To contact Ecotric Support, there are several methods available. The email for Ecotric Support is service@ecotric.com. For technical support, the phone number is (510) 209-4536. For customer service, the phone number is (510) 878-7780. If unable to reach via phone call, kindly send or leave a message. The customer support will reply within 48 hrs (72 hrs at weekends). The address is Unit D/E, 7307 Edgewater Drive, Oakland, CA 94621.